Your privacy matters to us. This Privacy Policy explains exactly what personal data JilliWin collects, why we collect it, how we use it, and the rights you have as a JilliWin player in the Philippines.
Six things JilliWin wants every Filipino player to know about how we handle personal data. The full legal text follows below.
JilliWin collects personal data strictly for the purposes of operating the platform, verifying your identity, processing payments, and complying with Philippine regulatory requirements. We do not collect data for its own sake, and we do not sell your personal information to third parties.
JilliWin uses industry-standard encryption and security protocols to protect your personal data at rest and in transit. Access to player data within JilliWin is restricted to authorized personnel on a need-to-know basis. We conduct regular security reviews to maintain the integrity of our data protection systems.
As a JilliWin player, you have the right to access the personal data we hold about you, request corrections, and in certain circumstances request deletion. You can exercise these rights at any time by contacting our support team. JilliWin will respond to all data requests within the timeframes required by applicable law.
JilliWin does not store full payment card details on its servers. Payment processing for GCash, PayMaya, BPI, BDO, and Metrobank transactions is handled by certified payment processors who maintain their own security standards. JilliWin retains only the minimum transaction reference data required for accounting and dispute resolution.
JilliWin uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyze platform usage. We do not use cookies to track your activity across unrelated third-party websites. You can manage cookie preferences through your browser settings, though some platform features may not function correctly without certain cookies enabled.
JilliWin will only send you promotional communications if you have opted in to receive them during registration or through your account settings. You can withdraw your consent to marketing communications at any time by updating your notification preferences in your JilliWin account or by contacting our support team directly.
Important Notice: This Privacy Policy describes how JilliWin ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("Player", "you", "your") who access or use the Jil liWin platform. By registering on or using JilliWin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
JilliWin is committed to protecting the privacy and personal data of all players who use our online gaming platform. This Privacy Policy has been prepared in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Policy applies to all personal data collected through the JilliWin website, mobile application, and any related services (collectively, "the Services"). It covers data collected during registration, during your use of the platform, and through any communications you have with JilliWin's support team.
Please read this Policy carefully. If you do not agree with the practices described herein, you should not use the JilliWin platform. For questions about this Policy or your personal data, please contact our support team using the details provided in Section 14.
For the purposes of applicable data protection legislation, JilliWin acts as the data controller in respect of the personal data collected from players using the Services. As data controller, JilliWin determines the purposes and means by which your personal data is processed.
JilliWin is responsible for ensuring that personal data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect your data against unauthorized access, loss, or destruction.
Data Privacy Act Compliance: JilliWin processes personal data in accordance with the Data Privacy Act of 2012 (RA 10173) of the Republic of the Philippines. Players who believe their data privacy rights have been violated may file a complaint with the National Privacy Commission (NPC) of the Philippines.
JilliWin collects personal data from you in the following categories, depending on how you interact with the platform:
When you create a JilliWin account, we collect the following information:
As part of our Know Your Customer (KYC) process, we may collect:
When you make deposits or withdrawals, we collect transaction-related data including:
JilliWin does not store full payment card numbers or complete e-wallet credentials on its servers.
We collect data about your activity on the JilliWin platform, including:
When you access JilliWin, we automatically collect certain technical information:
When you contact JilliWin's support team, we retain records of those communications, including the content of messages, timestamps, and the resolution of any queries or complaints.
Sensitive Personal Information: Certain KYC documents may contain sensitive personal information as defined under the Data Privacy Act of 2012. JilliWin handles such information with heightened security measures and processes it only to the extent required for regulatory compliance and identity verification purposes.
JilliWin may receive personal data about you from third-party identity verification providers, payment processors, and fraud prevention services. This data is used solely to verify your identity, process transactions, and protect the integrity of the platform.
JilliWin uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Identity and age verification (21+) | KYC data, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing gaming services | Gaming activity data, technical data |
| Customer support | Communications data, account data |
| Fraud prevention and security | Technical data, financial data, KYC data |
| Regulatory compliance and AML | All categories as required |
| Responsible gaming monitoring | Gaming activity data, account data |
| Marketing communications (opt-in only) | Registration data, gaming activity data |
| Platform improvement and analytics | Technical data, gaming activity data (anonymized) |
JilliWin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
JilliWin processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
JilliWin does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We share financial data with certified payment processors who handle transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods. These processors are contractually bound to use your data only for the purpose of processing your transactions.
We share KYC data with third-party identity verification providers to confirm your identity and age. These providers operate under strict data processing agreements and are prohibited from using your data for any other purpose.
JilliWin may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering legislation and PAGCOR-aligned compliance obligations.
We may share technical data and account information with fraud prevention and cybersecurity service providers to protect the platform and its players from fraudulent activity, unauthorized access, and other security threats.
JilliWin may share personal data with legal advisers, auditors, and other professional service providers where necessary for the conduct of our business, subject to confidentiality obligations.
No Sale of Data: JilliWin will never sell, rent, or trade your personal data to third-party marketers or data brokers. Any sharing of data is limited to what is strictly necessary for the purposes described in this Policy.
JilliWin retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, JilliWin will securely delete or anonymize your personal data in accordance with our data disposal procedures.
JilliWin uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:
These cookies are essential for the JilliWin platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without significantly impairing your ability to use the platform.
These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience on JilliWin.
JilliWin uses analytics cookies to understand how players interact with the platform, which pages are most visited, and where technical issues occur. This data is used in aggregated, anonymized form to improve platform performance and user experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the JilliWin platform. Instructions for managing cookies are available in the help documentation of your browser.
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by JilliWin:
To exercise any of these rights, please contact JilliWin's support team using the details in Section 14. JilliWin will respond to all data rights requests within thirty (30) days of receipt, or within such other period as required by applicable law.
NPC Complaints: If you believe JilliWin has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
JilliWin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While JilliWin takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying JilliWin immediately if you suspect unauthorized access to your account.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, JilliWin will notify affected players and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
The JilliWin platform is strictly intended for individuals aged 21 years and above. JilliWin does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this requirement.
If JilliWin becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the JilliWin platform, please contact our support team immediately.
The JilliWin platform may contain references to third-party payment providers and service partners. JilliWin is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your JilliWin account, including your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank).
Third-party service providers who process personal data on behalf of JilliWin are required to enter into data processing agreements that obligate them to process your data only in accordance with JilliWin's instructions and applicable data protection law.
JilliWin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, JilliWin will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this Privacy Policy. Your continued use of the JilliWin platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how JilliWin protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data JilliWin holds about you, please contact our Data Privacy team. We are available 24 hours a day, 7 days a week.
You may reach us by email at: [email protected]
Please include your registered account username, a clear description of your query or request, and — where applicable — the specific right you wish to exercise. JilliWin will acknowledge receipt of your request promptly and provide a substantive response within thirty (30) days.
Data Privacy Officer: JilliWin has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. You may direct data privacy inquiries to our DPO via the support email address above, marking your message for the attention of the Data Privacy Officer.
Your data is protected, your privacy is respected, and your gaming experience is secured. Join thousands of Filipino players on JilliWin today — register in minutes using GCash or PayMaya. Must be 21 years or older.
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